Monday, June 8, 2009

Singapore’s Resorts World at Sentosa selects Alcatel-Lucent to deploy a full suite of communications services

Singapore, June 8, 2009 — Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that it has been chosen by Resorts World at Sentosa (RWS) as its strategic partner for IP Telephony network at the 49-hectare integrated resort on Singapore's holiday island of Sentosa. Alcatel-Lucent will provide RWS with a full suite of telephony services including a state-of-the art IP telephony system, unified communications for staff and guests, and contact centre solutions. The solution will start to be deployed in the second quarter of 2009.

“We were looking for a long-term partner, not just an immediate equipment provider,” said Mr Yap Chee Yuen, Senior Vice President of Information Technology for Resorts World at Sentosa. “We chose Alcatel-Lucent for its broad product, services expertise as well as global presence. We are confident that Alcatel-Lucent understands our objectives and can support us in achieving our vision to become a leading family holiday destination.”

RWS is a S$6.59 billion integrated resort, developed by Genting Singapore. The Resort will feature Southeast Asia’s first and only Universal Studios Singapore, the world’s largest oceanarium - the Marine Life Park, a maritime museum, a water theme park, six hotels of varying themes, and a myriad of entertainment, shopping and dining options. When open in early 2010, RWS will not only be an exciting family destination, it will also have a sophisticated hospitality telephony system that will have more than 3,000 phones installed into 1,800 hotel guest rooms spread across six properties. An estimated 2,000 staff and administrators will also be plugged into this vital backbone, enabling smooth communications across the vast grounds of the integrated resort.

Key elements of the Alcatel-Lucent solution for RWS include:

The Alcatel-Lucent Hotel Link (AHL) solution that allows a centralized link to the property management system for cost effective management of multiple hotel properties
Military-grade encryption security for IP voice communications throughout the casino, hotels and administration network
OmniTouch Unified Communications for all administrators and back-of-house users. Users will enjoy feature-rich desktop interface from My Instant Communicator, with seamless integration to email, fax server, voicemail, My Teamwork notification server
OmniTouch contact centre premium edition comes with visual interactive voice response and visual contact centre graphical interface, easing the management in contact centre operations.
The comprehensive telephony system offers opportunities for future upgrading, such as providing hotel guests advanced features and services via the IP phones, all at their fingertips.

“We are delighted that RWS has chosen Alcatel-Lucent to deliver the full IP telephony and unified communications solutions for their mega resort,” said Derrick Lee, Alcatel-Lucent’s vice president, Enterprise activities in South East Asia. “RWS understands the importance of secured voice communications in today’s highly competitive hospitality industry. Alcatel-Lucent’s state of the art solutions ensure improved guest experience, streamlining operations, and maximising revenues for RWS.”

Alcatel-Lucent is already a leader in hospitality communications, having created similar systems for renowned brands such as The Mandarin Group, M Hotel, The Ascott Group and The Amara Group.

About Resorts World at Sentosa
Slated to be one of the world’s most exciting family destinations, Resorts World at Sentosa is a collection of resorts and attractions with a plethora of fun-filled offerings for the entire family.

Taking pride of place on Singapore’s resort island of Sentosa and spanning 49 hectares of lush greenery amongst pristine lakes, this S$6.59 billion mega-resort will be home to Southeast Asia’s first and only Universal Studios theme park, the world’s largest oceanarium – Marine Life Park and the region’s only fully integrated destination spa – ESPA.

The resort also boasts a total of 1,800 keys, spread across its six hotels of varying themes, with full conference and meeting amenities, including a ballroom that sits 7,300 delegates. Topping the list are the ultra-luxurious Maxims Tower, and the world’s only Hotel Michael, named after famed US-architectural legend, Michael Graves who designed the mega-resort. Other accommodation options include the trendy Hard Rock Hotel Singapore, as well as beach facing Spa Villas, perfect for some solitude and privacy.

Beyond resorts and attractions, there will also be world-class entertainment to engage visitors. Most eagerly-anticipated is the Crane Dance – a spectacular multi-media moving art with cleverly choreographed animatronic cranes set out at the waterfront.

An unparalleled array of retail and dining options at FestiveWalk, as well as roving acts and street performances await guests at the Bull Ring.

Resorts World at Sentosa opens its doors to the world in early 2010. Catch the RWS action at:


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