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When I purchased my Annual Pass to Universal Studios Singapore I got the Superstar Pass which was S$1,099.00. I was promised the following:
Superstar Pass
Enjoy unlimited admission with no black-out dates for 365 days
> Universal Studios Singapore lanyard with 4 pins
> S$100 Resorts World Sentosa gift voucher
> 5% discount off selected F&B outlets at Universal Studios Singapore and Resorts World Sentosa
> 5% discount off selected retail outlets at Universal Studios Singapore and Resorts World Store and Resorts World Gift Shop
> Receive our monthly E-bulletin on the latest happenings in Resorts World Sentosa and Universal Studios Singapore
> 10% early bird discount for Universal Studios Singapore events
> Sneak previews of new rides and attractions
> Entitled to a maximum of FIVE Universal Studios Singapore day passes at 10% discount for your accompanying guests during your birthday month
> One complimentary pass to Halloween Horror Nights™
> 30% off the rack rate of the Resorts World Sentosa VIP Tour
> Enjoy unlimited climbs at the Amber Rock Climb™ which is an attraction in The Lost World™
> Enjoy complimentary Universal Express access to all the attractions in Universal Studios Singapore
> Reservation made for a Deluxe Room in Festive Hotel™ and Hotel Michael™ will enjoy a complimentary upgrade to the Deluxe Family Room and the Club Deluxe Room respectively
Benefits
Each Annual Passholder may enjoy different benefits from time to time throughout the year
To enjoy the benefits, simply present your Annual Pass and personal identification at the time of redemption
This is what on their site now!
 | Enjoy unlimited admission with no black-out dates for 365 days
|
So in Aug I ask RWS on Facebook many time if they were going to have Halloween Horror Night. Finely I got this answer from RWS.
"Hello Greg, our team members are currently working on an exclusive
event for our Annual Pass holders this quarter. As details are still
being tied up, we are unable to reveal too much at this point in time.
As Halloween is in October, we are expecting to contact our AP holders
directly in September, so do look out for that. August 4 at 11:01am"
So since Monday I have been asking again about when you going to keep your promise about telling us about Halloween Horror Nights. So today the gave us this answer.
Resorts World at Sentosa Dear Annual Pass holders, thank you for your patience. Here's an update: there will be a special Halloween themed party for our Superstar Annual Passholders. Stay tuned... (:
If RWS is having a Annual Pass holders Party it should be for all the AP holder.
This just shows again and again that NBC Universal Studios and RWS well never be equal to Disney in the way of Guest Services. I for one feel that USS today has done wrong by posting what they did and also show they could care less about their Annual Pass Holders. If this was for the Superstar AP holder they should have addressed for them not to Annual Pass Holder. If I was a Fun Pass holder I would feel left out and made to feel that USS/RWS doesn't care for us.
RWS you didn't do what you told me you would on Aug 4th. To me that is unforgivable.
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